F.A.Q.
Is this your first time sending mobile load to the Philippines? No worries! Here are some frequently asked questions we receive from our buyers. Please feel free to contact us anytime through our support chat if there is anything else we can assist you with!
Mobitopa is a secure yet user-friendly online service that allows you to send mobile recharge load to the Philippines. With Mobitopa, you can instantly recharge your Philippine mobile phone or the mobile phones of your loved ones in the Philippines from anywhere in the world.
Mobitopa instantly processes orders, so it only takes a few seconds for your load to be delivered. Once you have completed your payment, your order will be processed immediately, and the mobile recharge load will be sent to your designated recipient in the Philippines. However, please note that in some particular cases, we need to verify the payment first to prevent any fraudulent transactions. We always notify the buyer via email regarding the actual order status.
Mobitopa accepts payments through Paypal and credit/debit cards.
No worries! Our system automatically detects the correct mobile operator. All you need to do is enter your recipient's mobile number and we will handle the rest.
After placing your order, you will receive an email with a link to track your order. You can use this link to check the status of your order and see when the mobile recharge load has been delivered to your recipient in the Philippines. We also always send a confirmation email upon delivery.
Yes, you can send load to any prepaid mobile number in the Philippines as long as it is a prepaid, valid and active number. We work with all Philippine mobile networks including Smart, Globe, Sun Cellular and Dito.
Yes, you will receive a confirmation to your email. The confirmation also contains a unique trace number so you can always match your load with the recipient.
Yes, Mobitopa is safe and secure! We use industry-standard encryption technology to protect your personal and financial information. We also have a strict privacy policy in place to ensure that your information is kept confidential. Furthermore, we never receive nor collect your credit card number as it remains secured by our payment processor.
If we are unable to process your order within 24 hours due to any reason, we guarantee to issue a full refund immediately.